When You Have Questions, We Are Here To Help

 

We know that a variety of inquiries can come up when living in an apartment community. Between move-in and move-out questions, maintenance requests, and general building information, it is hard to keep track of who to contact when you have a problem or questions arise. To make things easier for you, below is a contact list for who you should reach out to, and when. As always, great customer service is our top priority. Any of our teams are happy to help meet your needs, and contacting the appropriate team will ensure quicker service.

How to Contact the Concierge

For information regarding the following, please contact your Concierge:

  • After Hours Assistance
  • Amenity Reservations
  • General Building Maintenance (please also enter in the Resident Portal)
  • Package Related Questions
  • Visitor Parking

2M Concierge: 202-688-2121

Email: 2Mfrontdesk@wcsmith.com

How To Contact Maintenance

  • We encourage everyone to enter maintenance requests through the Resident Portal.
  • In the event of any emergency maintenance requests (fire, water, A/C, etc.), please contact the Front Desk or the Leasing Office (during office hours).
    • If you feel the emergency is life-threatening, please contact 911 immediately.

How To Contact Leasing

For information regarding the following, please contact the Leasing Office:

  • Amenity Reservations
  • General Leasing Questions
  • Loading Dock Reservations
  • Maintenance Follow-Up
  • Renewal Questions
  • Renter’s Insurance
  • Resident Referrals

Leasing Office: 202-889-2400

Email: 2M@wcsmith.com

Resident Events and Activities Inquiries

For information regarding our Resident Events and Activities:

  • Keep up-to-date with pop-up events by downloading our BuildingLink App for Apple or Android.

Email: 2M@wcsmith.com

Additional Resources